Terms and Conditions (AGB)
Last updated: May 2026
1. Scope and Provider
These Terms and Conditions ("Terms") govern all contracts concluded between:
Anastasia Ushakova Consulting
Schwartzkopffstraße 7e
10115 Berlin Germany
Email: hello@anaushakova.com
(hereinafter "Provider," "I," or "me")
and the customer ("Customer," "you") regarding the digital products, online courses, memberships, coaching, consulting, and other services offered through anaushakova.com and thelaunchpadclub.com (together: "the Websites").
These Terms apply to both Consumers and Entrepreneurs as defined in §§ 13 and 14 BGB. Where a clause applies only to one group, this is indicated.
Deviating, conflicting, or supplementary terms of the Customer do not apply unless I have agreed to them in writing.
2. Definitions
Consumer (Verbraucher): A natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (§ 13 BGB).
Entrepreneur (Unternehmer): A natural or legal person who, when entering into a legal transaction, acts in exercise of their trade, business, or profession (§ 14 BGB).
Digital Products: Online courses, downloadable resources, templates, recordings, ebooks, and similar digital content provided in non-physical form.
Services: Coaching calls, consulting sessions, workshops, done-for-you services, audits, and similar personal services delivered by me directly.
Memberships: Recurring subscriptions providing access to community spaces, content libraries, live calls, and ongoing programming (e.g. The Launchpad Club).
3. Contract Formation
The presentation of products and services on the Websites does not constitute a binding offer but an invitation to make an offer (invitatio ad offerendum).
The Customer makes a binding offer by completing the checkout process and clicking the order button (e.g. "Buy now," "Order with obligation to pay," "Enroll"). I accept the offer by sending an order confirmation by email. The contract is formed upon receipt of this confirmation.
The contract text is stored by my payment processor and is accessible to the Customer through the order confirmation email and, where applicable, a customer account.
The contract language is English.
4. Prices and Payment
All prices are stated in Euro (EUR). For Consumers, prices include applicable VAT (Mehrwertsteuer). For Entrepreneurs, prices may be stated net of VAT, with VAT added at checkout where required.
Payment is processed through Stripe (Stripe Payments Europe Ltd., Dublin, Ireland) and PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg), depending on the Customer's selection at checkout.
The Customer is responsible for any transaction fees charged by their bank or card provider.
For payment plans (where offered on a case-by-case basis), all installments are due according to the schedule agreed at checkout. Failure to pay any installment when due may result in suspension of access to the relevant product or service until payment is received. Persistent non-payment entitles me to terminate the contract; in that case, the Customer remains liable for installments already due.
For Memberships, payment is taken automatically at the start of each billing cycle until the membership is cancelled in accordance with Section 9.
5. Delivery and Access
Digital Products: Access is provided immediately or within a reasonable time after successful payment, by email containing login details or a download link.
Services: Booked sessions are scheduled at a mutually agreed time. Specific delivery timelines for done-for-you and consulting work are stated at checkout or agreed individually in writing.
Memberships: Access is granted immediately upon successful payment and continues for the duration of the active subscription.
The Customer is responsible for ensuring they have the technical equipment and conditions needed to access digital content (a current web browser, stable internet connection, ability to play video, sufficient storage for downloads, etc.).
I am entitled to engage third-party platforms and providers (e.g. course hosting platforms, video conferencing tools, community platforms) to deliver the products and services. The selection of such providers is at my discretion.
5.4 No Guarantee of Outcome
I provide my services with care and to the best of my professional knowledge. I do not, however, guarantee any specific learning outcome, business result, or commercial success. The achievement of any such outcome depends on the Customer's individual effort, implementation, market, and circumstances — factors which lie outside my influence.
6. Right of Withdrawal (Widerrufsrecht) for Consumers
The following right of withdrawal applies only to Consumers as defined in § 13 BGB. Entrepreneurs have no statutory right of withdrawal.
6.1 Cancellation Policy (Widerrufsbelehrung)
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform me
Anastasia Ushakova Schwartzkopffstraße 7e 10115 Berlin Germany Email: hello@anaushakova.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
6.2 Effects of Withdrawal
If you withdraw from this contract, I shall reimburse to you all payments received from you, without undue delay and not later than 14 days from the day on which I am informed about your decision to withdraw from this contract. I will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that the performance of services begin during the withdrawal period, you shall pay me an amount which is in proportion to the services already performed up to the time you informed me of the exercise of the right of withdrawal, compared to the full coverage of the contract.
Important: The right of withdrawal described in this Section 6 expires early for digital content (online courses, downloadable materials, recordings) and for fully performed services under the conditions set out in Sections 7 and 8 below. Please read Sections 7 and 8 in conjunction with this Section.
6.3 Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
To: Anastasia Ushakova, Schwartzkopffstraße 7e, 10115 Berlin, Germany, hello@anaushakova.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service / supply of the following digital content (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
7. Early Expiration of the Right of Withdrawal for Digital Content
For contracts concerning the supply of digital content not delivered on a tangible medium (online courses, downloadable materials, recordings), the right of withdrawal expires before the end of the 14-day period if:
(a) the Consumer has expressly consented to the performance of the contract beginning before the end of the withdrawal period, AND
(b) the Consumer has acknowledged that they thereby lose their right of withdrawal once performance has begun, AND
(c) I have provided the Consumer with confirmation of the contract on a durable medium, including confirmation of the consent and acknowledgment under (a) and (b).
8. Early Expiration of the Right of Withdrawal for Services
For contracts for the provision of services, the right of withdrawal expires if I have fully performed the service, provided that the Consumer:
(a) expressly consented in advance to performance beginning before the end of the withdrawal period, AND
(b) acknowledged that they would lose their right of withdrawal upon full performance of the contract by me.
9. Memberships and Cancellation
Memberships (e.g. The Launchpad Club) are offered on a monthly or annual subscription basis, as selected by the Customer at checkout.
Monthly Memberships renew automatically each month and can be cancelled at any time, with cancellation effective at the end of the current billing month. After cancellation, the Customer retains access until the end of the paid period.
Annual Memberships renew automatically each year and can be cancelled at any time, with cancellation effective at the end of the current billing year. After cancellation, the Customer retains access until the end of the paid period.
Cancellation can be carried out through the cancellation function provided in the membership platform or by sending an email to hello@anaushakova.com.
In accordance with § 312k BGB, a clearly accessible cancellation button is provided for Customers who concluded the membership contract online.
I reserve the right to terminate a Membership for cause at any time, including but not limited to violation of community guidelines, non-payment, or abuse of the platform. In such cases, fees already paid are non-refundable for the periods already accessed.
10. Ownership, License, and Intellectual Property
All Digital Products, Services, and Membership content — including videos, recordings, written materials, templates, frameworks, slide decks, audio files, live session content, and community contributions — remain my exclusive property at all times. All content is protected by copyright and other intellectual property rights under German and EU law.
Purchase grants the Customer a limited, personal, non-exclusive, non-transferable, non-sublicensable license to access and use the content for their own personal or business purposes only, for the duration of their authorized access.
No ownership, copyright, or intellectual property rights transfer to the Customer at any point — neither at purchase, nor upon completion of payment, nor at any time thereafter.
The Customer may not:
Copy, download (beyond what is technically required for personal viewing), reproduce, duplicate, mirror, or transmit any part of the content
Distribute, republish, redistribute, or publicly share the content in any form
Record, screenshot, or otherwise capture live sessions, calls, or community conversations for distribution
Resell, license, sublicense, rent, lease, lend, gift, or otherwise commercialize the content or any part of it
Share login credentials, account access, download links, or any other means of access with any third party — including business partners, employees, family members, or community members
Use the content, in whole or in part, to create, develop, train, or inform any competing course, program, coaching offer, training material, AI model, or commercial product
Remove, alter, obscure, or tamper with any copyright notice, watermark, branding, or attribution within the content
Exception for templates, worksheets, and frameworks: these may be used by the Customer within their own business (for example, applied internally or with their own clients). They may not be redistributed, resold, shared publicly, or repackaged as part of a competing product or training.
Payment plans: Default on any installment entitles me to revoke access immediately, without refund of payments already made, until the outstanding balance is settled.
Breach: Any breach of this Section entitles me to immediately terminate the Customer's access without refund and to pursue full damages, including lost revenue, legal fees, and any profits unjustly gained by the Customer or third parties through the breach. Claims may be pursued under the German Copyright Act (UrhG), competition law, and any other applicable legal basis.
These restrictions survive termination of the contract, regardless of the reason, and continue to apply indefinitely.
12. Customer Conduct
By participating in Memberships, group programs, or community spaces, the Customer agrees to:
Treat other members and me with respect
Not harass, threaten, or discriminate against any other member
Not share confidential information disclosed by other members outside the community
Not use community spaces for unsolicited promotion of unrelated products or services
I reserve the right to remove Customers from community spaces, courses, or memberships for breach of these conduct rules. In serious cases, fees already paid for the relevant period are non-refundable.
13. Disclaimers and Results
The products and services offered are educational and consultative in nature. They provide strategies, frameworks, and guidance based on my professional experience.
I do not guarantee any specific business, financial, or commercial outcomes. Results depend on factors outside my control, including but not limited to the Customer's existing audience, niche, market conditions, work ethic, implementation, and individual circumstances.
Testimonials, case studies, and results shared in marketing materials, on the Websites, and within products represent individual experiences and are not typical or guaranteed outcomes. See the separate Earnings Disclaimer for further detail.
I am not a licensed financial advisor, lawyer, accountant, or tax advisor. Nothing in the products, services, or content constitutes legal, financial, tax, or professional investment advice. The Customer is responsible for seeking qualified professional advice as needed for their own circumstances.
14. Liability
My products and services are educational. I do not perform implementation work in the Customer's business, and the Customer remains responsible for their own decisions, actions, and outcomes.
Within this framework, my liability is governed by the following:
To the extent required by mandatory German law, I remain liable without limitation for damages caused intentionally or by gross negligence, for damages arising from injury to life, body, or health, and under the German Product Liability Act (Produkthaftungsgesetz). These categories cannot be excluded by contract.
For damages caused by simple negligence, my liability is limited to the breach of essential contractual obligations (Kardinalpflichten), and in such cases is limited to the foreseeable damage typical of this type of contract.
Any further liability is excluded.
15. Force Majeure
I am not liable for delays or failures in performance caused by circumstances beyond my reasonable control, including but not limited to natural disasters, power or internet outages, platform failures of third-party services (e.g. course hosting platforms, payment processors), strikes, government action, or pandemic-related disruptions.
In such cases, performance deadlines are extended for the duration of the disruption.
16. Data Protection
The processing of personal data is governed by my Privacy Policy, available at https://anaushakova.com/privacy
17. Online Dispute Resolution
I am not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) under the German Consumer Dispute Resolution Act (VSBG).
18. Final Provisions
Applicable law: These Terms and all contracts concluded under them are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For Consumers, this choice of law does not deprive the Consumer of the protection of mandatory provisions of the law of the country in which they have their habitual residence.
Place of jurisdiction: For contracts with Entrepreneurs, legal entities under public law, or special funds under public law, the exclusive place of jurisdiction is Berlin, Germany. The same applies if the Customer has no general place of jurisdiction in Germany or the EU, or if the Customer's domicile or habitual residence is unknown at the time the action is filed.
Severability: Should any provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by a provision that comes closest to the economic intent of the original.
Amendments: I reserve the right to amend these Terms with reasonable notice for ongoing contracts (e.g. Memberships). Amendments take effect 30 days after notification by email, unless the Customer objects in writing within that period. In case of objection, both parties have the right to terminate the affected contract with reasonable notice.